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Frequently Asked Questions
DO YOU HAVE ANY QUESTION?
Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.
GENERAL QUESTIONS
You can make your payment securely either in cash to your driver inside the vehicle or through the EFT method.
If your flight changes its route, you won’t be charged any additional waiting fee. In case of any alterations in the transfer time, location, or flight schedule, please inform us via email or phone.
If reservation cancellation becomes necessary, you can communicate this to us via email or WhatsApp.
After the reservation is made, your driver will communicate the meeting point and who will be there to greet you via WhatsApp. Additionally, for meeting points at airports, you can visit our website’s ‘Airport Meeting Point’ page.
We guarantee to provide the transfer service at the prices stated in every confirmed reservation form. The prices listed on our website include the vehicle, driver, fuel, parking, and highway fees. Furthermore, our transfer prices are per vehicle, not per person.
OTHER QUESTIONS
If a pet is to be transported, it must be carried in a cage.
According to the regulations, smoking and consuming tobacco, cigarettes, and alcohol are not allowed in our vehicles
If baby seats are not specified during the reservation, they will not be available in our vehicles. (1 baby seat will be provided free of charge.)
In accordance with laws and our company policy, child or baby seats present in the vehicle must be properly fastened by our guests. Otherwise, no liability will be accepted. Our drivers will provide you with technical assistance if needed.
You can communicate with your driver for food and drinks inside the vehicle.